It will take some effort to untangle decades of efficiency-focused tactics that saved costs in the short term while being blind to the long term. Most contact centers do not have a well-toned muscle ...

Grammarly, an artificial intelligence assistant provider, has joined the Amazon Web Services Partner Network (APN) and is now available in AWS Marketplace. Companies can now buy and deploy Grammarly ...

LiveRamp, a data collaboration platform provider, has partnered with Perplexity and Chalice to help marketers personalize and measure every consumer experience. Through these partnerships, LiveRamp ...

AtData's SafeToTrust solution enables retailers to flag and block disposable, generated, or bot emails to prevent fake account creation and misuse of coupons, promotional discounts, and free trial ...

Review and edit all planned social posts before publishing.

The LiveIntent acquisition expands Zeta's identity graph, unveils a publisher cloud, and accelerates growth in mobile and retail media.

Collaborative multi-agent systems deploy specialized AI agents to tackle specific tasks and enable them to collaborate on intricate business workflows. SAP is infusing Joule with multiple ...

Resonate's rAI-Enabled Solutions suite empowers marketers to maximize customer lifetime value with unmatched efficiency.

Yext, provider of a digital presence platform for multi-location companies, today launched its expanded AI Review Generation solution to help companies request and manage reviews across more than 80 ...

SupportLogic Voice Connect leverages AI-driven speech analytics, natural language processing (NLP), and sentiment detection to monitor omnichannel support interactions. This technology provides a ...

Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions ...

boost.ai has launched AI-powered CX Insights, a trio of features to its conversational AI solution to help companies better analyze customer interactions and improve customer experience. AI-powered CX ...